TPX is not open to the public. Every company is manually reviewed before access is granted. No public browsing, no consumer accounts, no end customers viewing trade prices.
Until payment clears, other traders see only an anonymous identity. Once it clears, you both see each other's company name and reliability band. TPX knows exactly who every member is, because we verified them by hand.
Identity is revealed only to the two trading parties once payment clears. Anonymous doesn't mean unknown to TPX.
Before a deal there is no company name, email or phone number, only a rotating trading identity. Your relationships and your prices stay protected.
Trust is built automatically from completed deals: whether you pay on time, deliver or collect as agreed, and see your deals through. Never from reviews or who you know. See exactly how it's measured below.
You buy from TPX and pay TPX. TPX buys the load from the seller and pays them once you have received and accepted it.
Sealed bidding means no leading or outbid games. Buyers put forward their genuine best offer, once; the seller sees bids arrive but never who made them.
If something goes wrong, there is a clear process behind every deal, and we reply within 3 working days.
No consumer accounts and no public registrations. This is a closed network for verified pallet businesses.
Before we approve a business, a member of our team reviews the application by hand. We check that a limited company is on the Companies House register and still trading, and that the name matches; we check the VAT number if you give us one; and we check that you've applied with a business email address. Verified means we've checked the business is who it says it is. It isn't a check of anyone's stock, pallet quality or finances.
There are no star ratings and no written reviews anywhere on TPX. Nobody can leave you feedback. Your reputation is worked out automatically from what actually happens in your deals, and shown to the other side of a deal only as a band, once payment clears, so you can never be identified before then.
Every step is time-stamped, so the score comes from facts, not opinions. A buyer has 48 hours from winning to pay: paying within those 48 hours is paying on time, and a deal that isn't paid by then is cancelled. A deal that fails counts only against the side that caused it, and deals TPX cancels count against nobody. Only deals from the last 12 months count.
Things go wrong for no one's fault. If both sides agree to move a delivery day, that is fine: it counts from the new day. A day only counts against you if it passes with nothing delivered or collected and no new day agreed. Keeping people informed is what matters.
The other side of a deal sees a range like 90–100%, never an exact figure, and only once payment clears. A score shows once at least 3 deals count towards it. Your score reflects how you trade without ever identifying you.
While you learn the ropes, no score is shown to anyone, not even to you. After your 10th completed deal we show you what your score would have been, with tips. Your real score starts with your 11th deal, and practice deals never count towards it.
A deal that isn't paid within 48 hours counts automatically. A problem with a load only counts against you once a person at TPX has looked at it and decided. If a deal failed because of a TPX error, or a payment failed at the bank for reasons outside your control, TPX can excuse it so it doesn't count.
Every member is checked by hand. Founding Members get 12 months Premium free, first 100 approved businesses only.
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