How can we help?

Get in touch

The quickest way to reach us is by email. Tell us your business name and what you need help with, and we will get back to you.

• General help: [email protected]
• Anything else: [email protected]

When you email us, it helps to include your business name, the email address on your account, and a short description of the problem. If it relates to a specific listing or trade, mention that too.

Applying to join

The Pallet Exchange is a closed network for verified UK pallet businesses. Anyone in the trade can apply at thepalletexchange.uk/apply, and we review every application by hand, so it can take a little time. If you have applied and have not heard back, email us and we will check on it.

Account and membership

For help signing in, updating your business details, or questions about your membership and billing, email [email protected]. Membership is managed at thepalletexchange.uk. You need an approved TPX account to use the app. Joining on Pay As You Go is free. The iPhone app is on the App Store; the Android app is coming soon.

Buying, selling and trades

If you need help with a listing, a bid, or a confirmed trade, get in touch and we will help you sort it. To protect everyone, buyers and sellers stay anonymous until the buyer's payment clears, and all messaging happens inside the app.

Report a problem

If something is not working, or you think your account has been affected, email [email protected] straight away and we will look into it. Please do not share passwords or full bank or card details in an email.

Privacy and your data

For anything about your personal data or our Privacy Policy, see our Privacy Policy or email [email protected].